FAQ

 WHERE IS LOLA LUXE LOCATED?

  • We are based out of Atlanta, GA here in the United States!

 

 HOW LONG IS SHIPPING?

  • Most Orders leave Atlanta, Georgia 1-2 business days from when your order was placed although we do also have suppliers based in China, then an additional 3-7 business days are required for delivery. Holidays and weekends are not considered business days!
  • Please visit our shipping page for more details.

 

 HOW CAN I CONTACT YOU? 

  • We pride ourselves in always putting the customers first.  Our customer service team is readily available to help answer any questions or solve any issues you may have!

 

 WHAT IS YOUR RETURN POLICY?

  • Orders may be returned within 30 days of receipt.
  • Clearance items are final sale.
  • Holiday items will receive store credit only if the order is placed within 10 days of the holiday.
  • Returns are free is refund method is store credit.
  • Returns cost a flat $6.99 per return if a refund is requested.
  • Return cost will be deducted from the final refund amount.
  • Please visit our returns page for more details

 

 HOW ARE LOLA LUXE'S PRICES SO LOW?

  • We're glad you asked! Lola Luxe is a direct to consumer business, meaning we cut out the middleman! By cutting out steps from what typical businesses do, there are less people needing to get paid, and we pass those savings onto you, our amazing customers!

HOW DO I MAKE A RETURN?

  • Returns must be filed within 30 days of receiving your order.
  • Begin a return by pressing the "Create Return" button above.
  • Follow the on-screen instructions and select the item(s) you want to return.
  • You will get a confirmation email with instructions on how to return your item(s) depending on the method of return you selected.
  • Returned items must be complete, in original condition, be unworn, and be placed in original packaging.
  • Return Shipping Address: 2500 Marietta Highway, Suite 202-1370, Marietta, GA  30064
  • Lola Luxe reserves the right to deny a refund if returned items are incomplete, or not received within 30 days of your original purchase date. 

WHAT ITEMS ARE NON-RETURNABLE?

  • Free gifts or promotional items
  • Clearance items
  • Bath Bombs
  • Customized/Personalized items
  • Defective items are the only exception to these rules. Please contact support directly if your item(s) are damaged or defective to receive a refund, you do not need to return the item(s).

REFUND METHODS

  • When filing a return, we offer the choice of  a refund to your original payment method, or store credit via a gift card.
  • You will be offered a $5 bonus and no return fee, for choosing a refund via gift card.
  • Original shipping cost is non-refundable.
  • Holiday items purchased within 10 days of a holiday or after the holiday will be offered store credit only.
  • We do not offer exchanges (unless your item(s) arrives damaged). You will be asked to place a new order with the correct item(s) and you may return the item(s) that were incorrect for a refund.

HOW SOON WILL I RECEIVE A REFUND?

  • Refunds may take a few business days to process depending on the original method of payment used, and store credits will be issued instantly.

 

  • If you choose a mail-in return, once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 10 business days or a gift card may be issued immediately as store credit depending on which option you chose.

 

  • If a refund is issued to a debit/credit card, please allow your debit/credit card company up to 10 business days to post the refund to your account.

HOLIDAY ITEMS

  • Holiday items may be returned the same as any other product.

 

 

  • If you purchase a holiday item within 10 days of the holiday, or after the holiday, store credit ONLY will be issued.  Refunds will not be available.

 

LOST, STOLEN AND DAMAGED ITEMS DURING RETURN SHIPPING

  • Lola Luxe is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order.

 

We are open M-F 9am-6pm & Sat 11am-6pm EST

  • Phone

    You can reach us at 470-223-5475.

  • Email Support

    support@lolaluxelimited.com

  • Live Chat

    Live Chat is available during business hours

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