Customer Service

At Lola Luxe Limited Co., we understand the importance of excellent customer service in ensuring a seamless shopping experience for our valued customers. We strive to provide exceptional support at every step of your journey with us, from browsing our trendy and unique phone cases to receiving your order and beyond.

Our dedicated customer service team is comprised of knowledgeable experts who are passionate about assisting you with any inquiries or concerns you may have. Whether you need help choosing the perfect accessories or require assistance with an order, our team is here to provide prompt and reliable support.

We pride ourselves on our commitment to customer satisfaction. In fact, we have implemented a customer-centric approach that focuses on meeting and exceeding your expectations. We believe that every interaction with our customers is an opportunity to build trust and loyalty, and we go above and beyond to ensure your needs are met.

When it comes to resolving any issues or concerns, we follow a systematic and efficient process. Our team is trained to handle various situations with professionalism and empathy. We aim to address your concerns promptly and find the best possible solution to ensure your satisfaction.

Transparency is a core value at Lola Luxe Limited Co. We believe in keeping our customers informed and updated throughout their shopping journey. From order confirmation to shipment tracking, we provide clear and timely communication to ensure you are always in the loop.

As part of our commitment to continuous improvement, we value your feedback. We encourage you to share your thoughts and suggestions with us, as it helps us enhance our products and services. Your input is invaluable in shaping the future of Lola Luxe Limited Co.

Rest assured, when you choose Lola Luxe Limited Co., you are not just purchasing a trendy and unique phone case; you are gaining access to a team of dedicated professionals who are committed to providing exceptional customer service. We are here to make your shopping experience as enjoyable and hassle-free as possible.

Thank you for choosing Lola Luxe Limited Co. We look forward to serving you and exceeding your expectations.

HOW DO I MAKE A RETURN?

  • Returns must be filed within 30 days of receiving your order.
  • Begin a return by pressing the "Create Return" button above.
  • Follow the on-screen instructions and select the item(s) you want to return.
  • You will get a confirmation email with instructions on how to return your item(s) depending on the method of return you selected.
  • Returned items must be complete, in original condition, be unworn, and be placed in original packaging.
  • Return Shipping Address: 2500 Marietta Highway, Suite 202-1370, Marietta, GA  30064
  • Lola Luxe reserves the right to deny a refund if returned items are incomplete, or not received within 30 days of your original purchase date. 

WHAT ITEMS ARE NON-RETURNABLE?

  • Free gifts or promotional items
  • Clearance items
  • Bath Bombs
  • Customized/Personalized items
  • Defective items are the only exception to these rules. Please contact support directly if your item(s) are damaged or defective to receive a refund, you do not need to return the item(s).

REFUND METHODS

  • When filing a return, we offer the choice of  a refund to your original payment method, or store credit via a gift card.
  • You will be offered a $5 bonus and no return fee, for choosing a refund via gift card.
  • Original shipping cost is non-refundable.
  • Holiday items purchased within 10 days of a holiday or after the holiday will be offered store credit only.
  • We do not offer exchanges (unless your item(s) arrives damaged). You will be asked to place a new order with the correct item(s) and you may return the item(s) that were incorrect for a refund.

HOW SOON WILL I RECEIVE A REFUND?

  • Refunds may take a few business days to process depending on the original method of payment used, and store credits will be issued instantly.

 

  • If you choose a mail-in return, once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 10 business days or a gift card may be issued immediately as store credit depending on which option you chose.

 

  • If a refund is issued to a debit/credit card, please allow your debit/credit card company up to 10 business days to post the refund to your account.

HOLIDAY ITEMS

  • Holiday items may be returned the same as any other product.

 

 

  • If you purchase a holiday item within 10 days of the holiday, or after the holiday, store credit ONLY will be issued.  Refunds will not be available.

 

LOST, STOLEN AND DAMAGED ITEMS DURING RETURN SHIPPING

  • Lola Luxe is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order.

 

We are open M-F 9am-6pm & Sat 11am-6pm EST

  • Phone

    You can reach us at 470-223-5475.

  • Email Support

    support@lolaluxelimited.com

  • Live Chat

    Live Chat is available during business hours

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