💖 Luxe Care Team 💖
Customer Service – We're Here for You | Lola Luxe
At Lola Luxe Limited Co., we’re committed to making your shopping experience as smooth and enjoyable as possible. Whether you're searching for the perfect handmade soap, tracking your order, or need help choosing a gift, our customer care team is here to assist you every step of the way.
Have a question about your order? Need skincare tips or product recommendations? We're just a message away. Our goal is to provide fast, friendly, and reliable support so you always feel confident and cared for while shopping with us.
Your feedback helps us improve and continue delivering the luxe experience you deserve. When you shop with Lola Luxe, you’re not just getting high-quality products—you’re joining a community that puts self-care and customer satisfaction first.
Thank you for being a valued part of the Lola Luxe family. We're always here to help.
Frequently Asked Questions (FAQ)
How can I check the status of my order?
Once your order is placed, you’ll receive a confirmation email with a tracking number as soon as it ships. You can track your package at any time using that link. If you have questions, feel free to contact our support team.
How long does shipping take?
We process most orders within 2–3 business days. Shipping typically takes 3–7 business days depending on your location. Please note that handmade items may require a bit more time during peak seasons.
Do you accept returns or exchanges?
Due to the nature of our handmade bath and body products, all sales are final. However, if there’s an issue with your order, please reach out to us—we’ll make it right.
Are your soaps safe for sensitive skin?
Yes! Our natural handmade soaps are crafted with skin-loving ingredients like shea butter, olive oil, and essential oils. We avoid harsh chemicals, synthetic dyes, or artificial fragrances.
Do you offer wholesale or bulk orders?
Yes, we offer wholesale opportunities for events, gift sets, and retail partners. Please email us at [your email] for wholesale inquiries.
