About Lola Luxe

LEARN MORE ABOUT US

OUR VISION

At Lola Luxe, we believe that everyone should have access to high-quality products at affordable prices. Our vision is to become the go-to destination for shoppers who are looking for the best products at the most competitive prices. We strive to create a shopping experience that is easy, enjoyable, and stress-free.

ABOUT US

Lola Luxe is a family owned e-commerce business based out of Marietta, Georgia. Our mission is to provide the most adorable accessories, at the most affordable prices! Adorable Made Affordable! No longer do parents need to break the bank shopping for cutest items. 

HOW DO I MAKE A RETURN?

  • Returns must be filed within 30 days of receiving your order.
  • Begin a return by pressing the "Create Return" button above.
  • Follow the on-screen instructions and select the item(s) you want to return.
  • You will get a confirmation email with instructions on how to return your item(s) depending on the method of return you selected.
  • Returned items must be complete, in original condition, be unworn, and be placed in original packaging.
  • Return Shipping Address: 2500 Marietta Highway, Suite 202-1370, Marietta, GA  30064
  • Lola Luxe reserves the right to deny a refund if returned items are incomplete, or not received within 30 days of your original purchase date. 

WHAT ITEMS ARE NON-RETURNABLE?

  • Free gifts or promotional items
  • Clearance items
  • Bath Bombs
  • Customized/Personalized items
  • Defective items are the only exception to these rules. Please contact support directly if your item(s) are damaged or defective to receive a refund, you do not need to return the item(s).

REFUND METHODS

  • When filing a return, we offer the choice of  a refund to your original payment method, or store credit via a gift card.
  • You will be offered a $5 bonus and no return fee, for choosing a refund via gift card.
  • Original shipping cost is non-refundable.
  • Holiday items purchased within 10 days of a holiday or after the holiday will be offered store credit only.
  • We do not offer exchanges (unless your item(s) arrives damaged). You will be asked to place a new order with the correct item(s) and you may return the item(s) that were incorrect for a refund.

HOW SOON WILL I RECEIVE A REFUND?

  • Refunds may take a few business days to process depending on the original method of payment used, and store credits will be issued instantly.

 

  • If you choose a mail-in return, once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 10 business days or a gift card may be issued immediately as store credit depending on which option you chose.

 

  • If a refund is issued to a debit/credit card, please allow your debit/credit card company up to 10 business days to post the refund to your account.

HOLIDAY ITEMS

  • Holiday items may be returned the same as any other product.

 

 

  • If you purchase a holiday item within 10 days of the holiday, or after the holiday, store credit ONLY will be issued.  Refunds will not be available.

 

LOST, STOLEN AND DAMAGED ITEMS DURING RETURN SHIPPING

  • Lola Luxe is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order.

 

We are open M-F 9am-6pm & Sat 11am-6pm EST

  • Phone

    You can reach us at 470-223-5475.

  • Email Support

    support@lolaluxelimited.com

  • Live Chat

    Live Chat is available during business hours

Contact Us