California Privacy Notice
CALIFORNIA PRIVACY NOTICE This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA. To the extent we process deidentified personal information, we will make no attempt to reidentify such data. Information we collect from youWe collect the personal information you provide to us when you purchase products on our website. The categories of information we may collect include:
We collect the personal information you provide to us when you subscribe to our newsletter and/or SMS messages. The categories of information we may collect include:
We collect the personal information you provide to us when you visit and browse our website. The categories of information we may collect include:
Information from other sourcesWe may collect personal information about you from third-party sources, including Ad Networks, Commerce Software Tools, Data Analytics Providers, and Other consumers (e.g., referrals). The categories of information we may collect include: Ad Networks
Commerce Software Tools
Data Analytics Providers
Other consumers (e.g., referrals)
How long we keep your dataWe do not retain data for any longer than is necessary for the purposes described in this Policy. We generally retain data according to the guidelines below.
Type of Data Retention Period Cookies and online data we collect while you use our website, including Name, Email address, Telephone number, Online Identifiers, Internet Activity, Purchases. We delete or anonymize data concerning your use of our website within 5 years of collecting it. Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number. We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form. Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Internet Activity We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Telephone number. Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases. We retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. Data we collect in connection with privacy requests, including Name, Email address. We retain records related to privacy requests for a minimum of 24 months following the completion of the request. Data we collect for security purposes, including Name, Email address. We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. Why we process your informationWe process personal information for the following business and commercial purposes:
How we disclose your informationWe may disclose personal information about you for business and commercial purposes when you purchase products on our website: Personal Information Category Categories of Service Providers Categories of Third Parties Personal Identifiers Business Operations Tool, Customer Support Tools, and Sales & Marketing Tools Ad Networks, Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Fraud Prevention Tools, Payment Processors, and Sales & Marketing Tools Internet Activity Customer Support Tools and Sales & Marketing Tools Ad Networks, Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools Commercial Information Business Operations Tool, Customer Support Tools, and Sales & Marketing Tools Ad Networks, Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools Financial Information None Payment Processors We may disclose personal information about you for business and commercial purposes when you subscribe to our newsletter and/or SMS messages: Personal Information Category Categories of Service Providers Categories of Third Parties Personal Identifiers Sales & Marketing Tools Ad Networks, Commerce Software Tools, and Sales & Marketing Tools Internet Activity Sales & Marketing Tools Ad Networks, Commerce Software Tools, and Sales & Marketing Tools Commercial Information Sales & Marketing Tools None We may disclose personal information about you for business and commercial purposes when you visit and browse our website: Personal Information Category Categories of Service Providers Categories of Third Parties Personal Identifiers Customer Support Tools and Sales & Marketing Tools Ad Networks, Commerce Software Tools, Data Analytics Providers, and Sales & Marketing Tools Internet Activity Sales & Marketing Tools Ad Networks, Commerce Software Tools, Data Analytics Providers, and Sales & Marketing Tools Information “sharing” and “selling”We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Personal Identifiers, Internet Activity, and Commercial Information. This allows us to show you ads that are more relevant to you. We "sell" certain personal data to third parties, as that term is defined in the CCPA, including Personal Identifiers, Internet Activity, and Commercial Information. You may opt out by completing the form on the bottom of this page.
We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age. Opt-out preference signalsYour browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC. Your CCPA rightsYour privacy rights under the CCPA are described below. Make a privacy request by completing the form at the bottom of this page or by emailing us at privacy@lolaluxelimited.com. Right to AccessYou have the right to access the specific pieces of personal information we have collected about you. If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service. Right to DeleteYou have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete your personal information from our records and notify our service providers, contractors, and third parties that you have requested deletion of your personal information. Right to Non-DiscriminationIf you exercise your CCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services. We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights. Right to Opt-OutYou have the right to opt-out of any selling and sharing of your personal information. You may opt out by completing the form at the bottom of this page. Right to CorrectYou have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it. Right to Limit the Use of Sensitive Personal InformationWe do not use sensitive personal information in a manner that creates a Right to Limit. Request VerificationBefore we can respond to a privacy request, we will verify that you are the consumer who is the subject of the CCPA request. Requests to Opt-Out or Limit the Use of Sensitive Data (if applicable) do not require verification. Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request. Authorized AgentA California resident's authorized agent may submit a rights request under the CCPA by emailing us at privacy@lolaluxelimited.com. Requests submitted by an authorized agent will still require verification of the consumer who is the subject of the request in accordance with the process described above. We will also ask for proof that the consumer who is the subject of the request authorized an agent to submit a privacy request on their behalf by either verifying their own identity with us directly or directly confirming with us that they provided the authorized agent permission to submit the request. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 may also submit proof of statutory power of attorney, which does not require separate consumer verification. If you have trouble accessing this notice, please contact us at privacy@lolaluxelimited.com. Contact UsIf you have any privacy-related questions or have trouble accessing this notice, please email privacy@lolaluxelimited.com. |
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HOW DO I MAKE A RETURN?
- Returns must be filed within 30 days of receiving your order.
- Begin a return by pressing the "Create Return" button above.
- Follow the on-screen instructions and select the item(s) you want to return.
- You will get a confirmation email with instructions on how to return your item(s) depending on the method of return you selected.
- Returned items must be complete, in original condition, be unworn, and be placed in original packaging.
- Return Shipping Address: 2500 Marietta Highway, Suite 202-1370, Marietta, GA 30064
- Lola Luxe reserves the right to deny a refund if returned items are incomplete, or not received within 30 days of your original purchase date.
WHAT ITEMS ARE NON-RETURNABLE?
- Free gifts or promotional items
- Clearance items
- Bath Bombs
- Customized/Personalized items
- Defective items are the only exception to these rules. Please contact support directly if your item(s) are damaged or defective to receive a refund, you do not need to return the item(s).
REFUND METHODS
- When filing a return, we offer the choice of a refund to your original payment method, or store credit via a gift card.
- You will be offered a $5 bonus and no return fee, for choosing a refund via gift card.
- Original shipping cost is non-refundable.
- Holiday items purchased within 10 days of a holiday or after the holiday will be offered store credit only.
- We do not offer exchanges (unless your item(s) arrives damaged). You will be asked to place a new order with the correct item(s) and you may return the item(s) that were incorrect for a refund.
HOW SOON WILL I RECEIVE A REFUND?
- Refunds may take a few business days to process depending on the original method of payment used, and store credits will be issued instantly.
- If you choose a mail-in return, once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 10 business days or a gift card may be issued immediately as store credit depending on which option you chose.
- If a refund is issued to a debit/credit card, please allow your debit/credit card company up to 10 business days to post the refund to your account.
HOLIDAY ITEMS
- Holiday items may be returned the same as any other product.
- If you purchase a holiday item within 10 days of the holiday, or after the holiday, store credit ONLY will be issued. Refunds will not be available.
LOST, STOLEN AND DAMAGED ITEMS DURING RETURN SHIPPING
- Lola Luxe is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order.
We are open M-F 9am-6pm & Sat 11am-6pm EST
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Phone
You can reach us at 470-223-5475.
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Email Support
support@lolaluxelimited.com
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Live Chat
Live Chat is available during business hours