Join The Family

• Returns must be filed within 30 days of receiving your order.
• Begin a return by pressing the "Create Return" button above.
• Follow the on-screen instructions and select the item(s) you want to return.
• You will get a confirmation email with instructions on how to return your item(s) depending on the method of return you selected.
• Returned items must be complete, in original condition, be unworn, and be placed in original packaging.
• Lola Luxe reserves the right to deny a refund if returned items are incomplete, or not received within 30 days of your original purchase date. 

• When filing a return, we offer the choice of  a refund to your original payment method, or store credit via a gift card.
• You will be offered a $5 bonus and no return fee, for choosing a refund via gift card.
• Original shipping cost is non-refundable.
• Holiday items purchased within 10 days of a holiday or after the holiday will be offered store credit only.
• We do not offer exchanges (unless your item(s) arrives damaged). You will be asked to place a new order with the correct item(s) and you may return the item(s) that were incorrect for a refund.

• Refunds may take a few business days to process depending on the original method of payment used, and store credits will be issued instantly.

 

• If you choose a mail-in return, once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 10 business days or a gift card may be issued immediately as store credit depending on which option you chose.

 

• If a refund is issued to a debit/credit card, please allow your debit/credit card company up to 10 business days to post the refund to your account.

• Lola Luxe is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order.