Programa de recompensas Lola

Returns must be filed within 30 days of receiving your order.
Begin a return by pressing the "Create Return" button above.
Follow the on-screen instructions and select the item(s) you want to return.
You will get a confirmation email with instructions on how to return your item(s) depending on the method of return you selected.
Returned items must be complete, in original condition, be unworn, and be placed in original packaging.
Return Shipping Address: 2500 Marietta Highway, Suite 202-1370, Marietta, GA 30064
Lola Luxe reserves the right to deny a refund if returned items are incomplete, or not received within 30 days of your original purchase date.

Free gifts or promotional items
Clearance items
Bath Bombs
Customized/Personalized items
Defective items are the only exception to these rules. Please contact support directly if your item(s) are damaged or defective to receive a refund, you do not need to return the item(s).

When filing a return, we offer the choice of a refund to your original payment method, or store credit via a gift card.
You will be offered a $5 bonus and no return fee, for choosing a refund via gift card.
Original shipping cost is non-refundable.
Holiday items purchased within 10 days of a holiday or after the holiday will be offered store credit only.
We do not offer exchanges (unless your item(s) arrives damaged). You will be asked to place a new order with the correct item(s) and you may return the item(s) that were incorrect for a refund.

Refunds may take a few business days to process depending on the original method of payment used, and store credits will be issued instantly.

If you choose a mail-in return, once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 10 business days or a gift card may be issued immediately as store credit depending on which option you chose.

If a refund is issued to a debit/credit card, please allow your debit/credit card company up to 10 business days to post the refund to your account.

If you purchase a holiday item within 10 days of the holiday, or after the holiday, store credit ONLY will be issued. Refunds will not be available.

Lola Luxe is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order.

We are open M-F 9am-6pm & Sat 11am-6pm EST